CP Telecom Help Request Form

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Help Request Form
You can get help with your internet application software by answering the four simple questions below! Please read this form completely before you fill it out.

Fields in red are required!

1. How can we get back to you?

What is your name?*
What is your phone number?*
What is the best time to call you?
What is your email address?*

Make sure this information is correct or we won't be able to get back to you!

2. What software would you like help with?

Which internet software application do you have a question about?*
Which version of the internet application?

3. What is your computer and modem?

On which operating system?*
Which version of the operating system?
What is your modem brand?
What is the modem model?
What speed is the modem?
What is the computer brand?
What is the computer processor type?
How much memory do you have?

4. What is your question or problem?

(Required) Please enter a short but descriptive one-line summary of your question or problem. (For example, "Server gives access errors when I try to receive my mail" is better than "Mail Problem.")

(Required) Below, please enter:

Cancellations are not accepted via this form.
Please call Customer Service. 888-4-CPTELECOM
a detailed description of the problem you're encountering
the exact text of any error messages you're seeing
or any other specific information you can give us about the circumstances under which you see the problem

After you've entered all of your information above, press the "Submit this problem" button. You will receive an automated message within a few minutes to let you know we got your question, and then you will get a reply within one business day. (If you don't get the automated message, this may mean that the email address you gave us above was wrong.)