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Current Employment Opportunities at CP Telecom
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Sales Executive
Hours: Evening/Day/Wknd
Job Status: Exempt-Salaried
Employment Agrment---Required
Sales Comp. Agreement--Required
Commission Eligible-Yes
Company Overview:
CP Telecom, a high growth regional telecommunications provider, is seeking resumes of highly energetic and self motivated individuals for the role of Sales Executive.. Our customer base consists of data and telephony users. The successful candidate must have the ability to work as a team player in a highly charged and growing high tech environment. This position comes with an excellent employee benefits package including group health, dental and life insurance plans, short and long term disability, 401(k), Flex Plan, paid vacation, sick time and holidays.
Job Summary:
The Sales Executive is responsible for acquiring new customers and new business opportunities. Our sales force focuses on selling voice and data products: local, long distance and Internet services in the Telecom industry. Our Sales Executives' evaluates the market, develops leads, contacts prospects, makes appointments and determines needs of the customer. This Sales Position audits the prospect's system, considers alternatives, prepares professional proposals, makes winning presentations, writes orders, and closes sales. The Sales Executive will take responsibility for the care of the customer through transition to the Account Coordinators.
Specific Responsibilities and Duties:
- Contact prospective customers through a combination of telephone and in person contacts, networking and referrals to obtain appointments.
- Make sales calls to determine customer needs, gain information, and discuss CP Telecom solutions.
- Design a tailored, cost-effective telecommunications solution and sales plan for the account.
- Prepare and present the solution in a professional manner using the available resources.
- Write and submit accurate and timely orders following the established sales processes.
Qualifications:
- 2 + years outside sales experience in a competitive sales environment.
- Associate's degree or higher OR 2+ years professional work experience
- Must have and maintain a valid Minnesota Drivers license, reliable transportation and insurance.
Skills and Knowledge:
The Sales Executive will be an intelligent, mature, self-confident visionary with a strong technological mindset. He/she will be a quick thinking, goal oriented individual who can prioritize activities and has the drive, energy and follow-through to achieve results in a rapidly changing, fast-paced environment.
The candidate will have strong interpersonal skills, be a team player and be able to communicate effectively. Above all, this individual will possess a solid, stable character and demeanor and demonstrate the highest level of integrity and ethical standards at all times. Additional qualities include:
- Aggressive candidates who have experience cold calling and prospecting.
- Highly motivated sales individual that has proven success in outside sales to B2B customers.
- High level of personal initiative; self-driven, action and results oriented.
- Should possess good knowledge of telecommunication services: voice and data.
- Thrives in a challenging, entrepreneurial atmosphere; open to change and creating change.
- The ideal sales executive must maintain satisfactory quota levels
- Winning 'can-do' attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities
- Excellent verbal and written communications skills including the ability to convincingly persuade others as evidenced in personal interviews and via telephone.
- Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
- Computer literacy (i.e., spreadsheets, word processing, scheduling)
Salary plus commissions and benefits
Competitive Benefits Package Includes:
- 401(k)
- Medical/Dental
- Life Insurance
- Paid vacation and PTO
- Paid holidays
- Flexible Benefits account
- Expense Reimbursement
Send resume and cover letter to Carrie.Baney@cptelecom.net or via regular mail to:
Carrie Baney, CP Telecom, 209 West First Street , Duluth , MN 55802
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CP Telecom Network Engineer
Hours: Days/Evening/Wknd
Job Status: Exempt-Salaried
Employee Agreement: Required
Department: Operations
Job Summary:
- Configure, troubleshoot, and maintain LAN/WAN and multiple operating systems; plan and implement preemptive systems maintenance to improve network stability.
- Analyze and troubleshoot intermediate and advanced network and technical problems, independently or on a team, which impact multiple systems and departments and/or the entire organization. Proactively monitor network systems.
- Document qualifying technical alternatives and design, implement and integrate network components to meet current and future business needs. Research and evaluate emerging technology that anticipates future business needs.
- Manage, troubleshoot and monitor geographically separate networks of Solaris 9, Linux (Debian, Redhat, CentOS, Fedora) and NT systems and hardware.
Skills, Knowledge, and Education:
- A High School diploma or equivalent is required
- Detail Oriented with strong written and verbal communications skills
- Self motivated
- Knowledge of Windows 2003 Servers and domain controllers in addition to MS Exchange, MS SQL & Active Directory
- Knowledge of UNIX / Linux OS's including strong Solaris 9 & MySQL skills
- Familiarity with Cisco switching, routing
- Knowledge of various protocols such as DNS, SNMP, SMTP & POP
- General programming background with PERL, PHP, Python, C, C++, HTML, CSS, JavaScript, BASH
- Familiarity with advanced engineering and design principles
Send resume and cover letter to Carrie.Baney@cptelecom.net or via regular mail to:
Carrie Baney, CP Telecom, 209 West First Street , Duluth , MN 55802
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CUSTOMER SERVICE LEVEL I
Reports to: Customer Service Supervisor
Department: Customer Service
Hours: 8:00 a.m. through 10:00 p.m. Monday through Friday
9:00 a.m. through 5:00 p.m. Saturday
11:00 a.m. through 7:00 p.m. Sunday
Job Status: Hourly, Non-Exempt
Job Summary
Customer Service Level I is an entry level position with opportunities to advance your career within the company based on your ability to excel. You will be responsible for communicating and representing the image and philosophy of CP Telecom to our growing and diverse customer base. Our greatest asset is our customers, and you will be tasked with ensuring our customers happiness and satisfaction on a daily basis. In this position, you will share multiple duties, included but not limited to, processing orders, preparing correspondence and fulfilling customer needs, on demand.
Job Qualifications
We are looking for a reliable, proven customer service professional with excellent listening, verbal, and written communication skills. Position requires outstanding customer service skills, the ability to think things through, and precise data entry skills.
Responsibilities
You will have service functions including but not limited to,
- Representing our company in a professional manner at all times
- Provide assistance concerning the use of computer hardware and software, including Internet connectivity, electronic mail, and operating systems.?
- Providing assistance with telephony and telephony features
- Entering Trouble Tickets for customers and communicating with technical/operations teams accurately
- Answering telephones and email promptly, courteously and knowledgably
- Developing and maintaining a positive and productive working relationship with managers, coworkers, team members, and customers (both internal and external).
- Developing and maintaining a high level of customer satisfaction. Must be able to communicate technical information effectively to individuals who may or may not have technical background.
- Must be able to read an invoice and explain accurately.
- Answering product, invoices and general sales support questions over the phone and/or in person
- Accurate data entry
- Accurate order processing
- Safeguarding confidential customer and company information
- Special projects as assigned
Skills, Knowledge, Education
Skills
- Must be able to contribute to a team atmosphere
- Ability to operate with a high degree of accuracy, urgency and flexibility.
- Passionate about customers and products.
- Expert problem-solver with the ability to sort through complex issues and choose the best possible solution.
- Strong written and verbal communication skills - must be able to communicate in a clear and concise manner with customers, co-workers and managers.
- Must have math aptitude to resolve minor and complex billing issues.
- Must be able to translate technical specifications into lay terms.
- Attention to detail is imperative. Must be able to enter and review documentation to verify as complete and accurate.
- Must be self-motivated, able to work autonomously.
- Courteous and polite phone manner, ability to be professional while working with customers and co-workers while following broadly defined procedures
- Ability to cope with interruptions, changes and unrelated details while maintaining appropriate priority of projects and tasks.
Knowledge
- Telephony services knowledge including POTS, telephone features, ISDN, T-1, PBX services, etc.
- VOIP knowledge is a plus.
- Familiarity with Internet, data communications, web hosting, IP, DSL, dial up and complex email applications desired.
- Advanced experience in personal computing including Microsoft Office including Word, Excel, Outlook, Microsoft Windows, Microsoft Explorer and Netscape Navigator.
- Experience with office equipment such as: printer, copier, fax and telephone system.
- Experience in Internet connectivity and security services.
- Knowledge of office procedures, business communication formats, and office etiquette is required.
- Experience explaining customer billing and resolving billing issues.
- Experience in assisting customers over the phone in using technical solutions.
- Experience working with business to business accounts.
- Familiarity with Internet, voice and data telecommunications, web hosting and complex email applications desired.
Education
- High school diploma or G.E.D. required
- Associate and/or Bachelor's Degree preferred
- Relevant experience may substitute for formal education
Human Relations Skills
You must possess a high degree of interpersonal skills including basic courtesy, diplomatic abilities and even temperament. These skills will allow you to interface with customers, vendors and contractors. You must be committed to providing exceptional service at all times. It will be necessary to effectively communicate problems and present solutions to customers, local/regional management, equipment vendors and support personnel. You must be able to remain calm and professional in all situations.
Working Conditions / Physical Demands
- Usual office working conditions.
- Occasional lifting and moving average weight items.
Send resume and cover letter to Carrie.Baney@cptelecom.net or via regular mail to:
Carrie Baney, CP Telecom, 209 West First Street , Duluth , MN 55802
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Customer Account Manager
Reports to: Director of Account Management
Department: Customer Service
Hours: 8:00 a.m. through 5:00 p.m. Monday through Friday
Job Status: Salaried, Exempt
Job Summary
The Account Manager position is for a telecommunications and/or customer service professional. Your ability to advance will be determined by your ability to take appropriate initiatives and prove your leadership with customers on a daily basis. You will be responsible for implementing telecom sales orders and validating technical designs for voice and data services. You will ensure clean and accurate order entry into the CP Telecom billing system by scrubbing all orders before they are released. This position interfaces directly with agents, customers and vendors to obtain accurate and complete technical details to complete order processing. You will provide consistent ownership of pending service orders by tracking and resolving issues that occur during the process. You will build relationships with internal and external customers by supporting their needs.
Your attention to detail and passion for accuracy will make you a leader by example in our technical setting. We also expect the person filling this position to provide leadership by serving as an escalation point for Level I and II customer facing employees. You will be expected to work with internal teams to give visibility to process and issues ensuring that they are resolved efficiently and make suggestions for future improvements.
Job Qualifications
We are looking for communicative professional with proven leadership abilities. Position requires outstanding relationship management skills, the ability to make reasonable decisions in complex situations, and meticulous attention to detail.
Responsibilities
Develop a thorough knowledge of order types, processing, procedures and systems.
- Ability to provide ownership of outstanding orders throughout implementation.
- Ability to provide ownership of customer and order issues to ensure resolution.
- Facilitates all order communication between customer, vendor and agent; before, during and after implementation
- Meticulous attention to detail.
- Ongoing Account Management to ensure customer satisfaction.
- Service resource for customers and internal team
- Escalation of implementation issues as they occur to ensure timely and perfect installation
- Process management.
- Manages CP Telecom reports (IBL).
- May assist with or enter trouble tickets as needed
- Representing our company in a professional manner at all times
- Providing assistance with telephony and telephony features to Level I and II employees
- Communicating with technical/operations teams accurately and timely
- Answering telephones and email promptly, courteously and knowledgably
- Developing and maintaining a positive and productive working relationship with managers, coworkers, team members, and customers (both internal and external).
- Developing and maintaining a high level of customer satisfaction. Must be able to communicate technical information effectively to individuals who may or may not have technical background.
- Must be able to read an invoice and explain accurately.
- Answering product, invoices and general sales support questions over the phone and/or in person
- Accurate order processing
- Safeguarding confidential customer and company information
- Special projects as assigned
Skills, Knowledge, Education
Skills
- Must be able to contribute to a team atmosphere
- Ability to operate with a high degree of accuracy, urgency and flexibility.
- Passionate about customers and products.
- Expert problem-solver with proven decision making ability
- Ability to guide team members in solving problems quickly and reasonably
- Strong written and verbal communication skills - must be able to communicate in a clear and concise manner with customers, co-workers and managers.
- Must have math aptitude to resolve minor and complex billing issues.
- Must be able to translate technical specifications into lay terms.
- Attention to detail is imperative. Must be able to enter and review documentation to verify as complete and accurate.
- Must be self-motivated, able to work autonomously.
- Must be able to build and maintain rapports with agents, customers and team members.
- Ability to cope with interruptions, changes and unrelated details while maintaining appropriate priority of projects and tasks.
Knowledge
- Telephony services knowledge including POTS, telephone features, ISDN, T-1, PBX services, etc.
- VOIP knowledge is a plus.
- Familiarity with Internet, data communications, web hosting, IP, DSL, dial up and complex email applications desired.
- Advanced experience in personal computing including Microsoft Office including Word, Excel, Outlook, Microsoft Windows, Microsoft Explorer and Netscape Navigator.
- Experience with office equipment such as: printer, copier, fax and telephone system.
- Extensive knowledge of telephony and telephony features including multiple types of T-1's
- Experience with office procedures, business communication formats, and office etiquette is required.
- Experience explaining customer billing and resolving billing issues.
- Experience in assisting customers over the phone in using technical solutions.
- Ability to interpret customer needs, over the phone, accurately
- Experience working with business to business accounts.
Education
- Bachelor's Degree preferred
- Relevant experience may substitute for formal education
Human Relations Skills
You must possess a high degree of interpersonal skills including basic courtesy, diplomatic abilities and even temperament. You should have proven ability to build and maintain relationships with customers. It will be necessary to effectively communicate problems and present solutions to customers, local/regional management, equipment vendors and support personnel. You must be able to remain calm and professional in all situations.
Working Conditions / Physical Demands
- Usual office working conditions.
- Occasional lifting and moving average weight items.
Send resume and cover letter to Carrie.Baney@cptelecom.net or via regular mail to:
Carrie Baney, CP Telecom, 209 West First Street , Duluth , MN 55802
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